Customer Service Executive

ABOUT US

We are a trusted partner in protecting brands and their end-consumers around the world, through clear and accurate product information.

Creating trust:  Consumers must be able to trust product information, in order to trust a brand. When our clients choose to work with us, they are trusting us with the reputation and the future of their brands.

By providing expertise:  We are a highly versatile team of experts with a unique blend of manufacturing, retail, enforcement and commercial experience. Our clients rely on us to know every angle of the international product information sector, inside out.

Through collaboration: Our clients trust our expertise and choose to work with us as collaborative partners, to help them build successful brands. We work side by side with our clients to interpret and apply legal guidelines, enabling them to launch innovative products quickly and efficiently.

 

ABOUT YOU

Our Teams are the physical face and representation of our Values to our customers; you are:

Welcoming: friendly, approachable and open to new ideas

Positive: create a positive experience for our people and our clients

Confident: act with integrity from a strong foundation of expertise

Simple: remove complexity and bring clarity

  

The Role

The Customer Service Team are the first contact most clients have with Ashbury, responsible for supporting the Business Development Team with the acquisition and retention of new clients for Ashbury. Through a combination of excellent customer service and the ability to get to the heart of what our clients want, the Customer Service Team set our Advisory Services Team up for success by getting a clear brief and managing client expectations.

Responsible for management of the inflow of opportunities from potential new clients as well as existing, giving them the solution to being compliant in the countries they need.

On any given day you may be speaking to key industry figures about new product launches, working with our regulatory advisors to put together service proposals and quotations, or helping clients to solve their problems. This is a highly varied job that requires the ability to be flexible, and open to new challenges.

 

Key Responsibilities:

  • Ensure Client queries and requests for new work are responded to in a timely manner
  • Develop and manage relationships across a range of Key Clients, partnering with them to understand what solutions Ashbury can provide that meet their business needs
  • Continuous improvement of quotation accuracy and process
  • Identify new profitable new business opportunities
  • Ensure relevant systems are kept up to date
  • Work together with customers and internal teams to ensure that while customer satisfaction is maintained, and the needs of the business are fulfilled.
  • Measures customer satisfaction on a routine basis, identify and implement continuous improvement to Ashbury service delivery
  • To implement and measure effective processes for the customer service team to communicate with clients
  • Close collaboration with Business Development, Advisory Services and Finance Teams

 

Skill Set and Experience

  • Attentive to Detail
  • Time Management and Organizational Skills
  • Numerate, logical and with good IT skills.
  • Customer Service Experience
  • Administration Experience
  • Be a good communicator and problem solver

Desirable

  • Knowledge of food industry and/or regulatory services
  • Knowledge of using a CRM

 

Location: UK

Apply Now